Shipping Policy
Billing & Shipping Information
BILLING
Initial transactions are authorizations and place the funds on hold. Charges are made final once the order has been updated and is shipped out. Before placing your order, please ensure all billing information is correct.
If you are unable to place your order, please reach out to us first before attempting it again.
If you are unable to place your order, please reach out to us first before attempting it again.
PAYPAL
We accept PayPal - please utilize the "PayPal Checkout" option.
For security purposes, we require International First Time Buyers to complete their first couple of orders via PayPal Checkout.
VENMO
We accept Venmo - please check out with "Wire Transfer" and leave a note on your "Buyer Notes" that you wish to pay via Venmo. We will contact you with further information.
SHIPPING
Our shipping carrier is UPS:
- $12.00 Flat Rate for UPS GROUND, valid only for DOMESTIC orders (48 CONTIGUOUS STATES ONLY).
- Free UPS GROUND shipping for your first online order (order minimum of $100.00) (only applicable to domestic orders - 48 contiguous states only).
*Alaska, Hawaii, Puerto Rico, and additional US Territories will be charged ACTUAL UPS STANDARD RATE*
**All international orders and Expedited Shipping orders will be charged ACTUAL UPS STANDARD RATE (based on package weight, dimensions, and shipping address)**
- Free UPS GROUND shipping for your first online order (order minimum of $100.00) (only applicable to domestic orders - 48 contiguous states only).
*Alaska, Hawaii, Puerto Rico, and additional US Territories will be charged ACTUAL UPS STANDARD RATE*
**All international orders and Expedited Shipping orders will be charged ACTUAL UPS STANDARD RATE (based on package weight, dimensions, and shipping address)**
CUSTOMER PROVIDED LABELS
You can provide us with your own label (UPS, FedEx, or USPS), but please note we are not responsible for the delivery time for these carriers. If you would like to provide your own label, please leave a note on your order (under "BUYER NOTES"), so we can send over the weight and dimensions of your package.
PICK UP
You are always welcome to Pick Up your order at our showroom located in the Fashion District in Downtown LA. Please make sure to check out using the "Store Pick Up" as the shipping method, so we can have the order ready for pick up the following business day.
- Our Pickup address is 1212 Stanford Ave #110, Los Angeles, CA 90021. Please have your order number on hand upon arrival.
- Please note that we do not guarantee your order will be ready for Pick Up the same day the order is placed. The order will most likely be ready for pick up by the following business day.
- If you do not check out with the "PICK UP" option, your order might take longer to process.
DELIVERY
We offer FREE delivery to any cargo located within walking distance of our showroom. Please make sure to select the "Hand Delivery" shipping method and use the cargo company location as the shipping address.
- Please note we do not deliver to store fronts, only cargo locations that give us a receipt.
- Deliveries are done daily between 3:30 to 5:00 pm PST.
- We are not responsible for any loss or damage done at the cargo location.
- If your company is registered under a different name with the cargo, please make sure to provide the name in your buyer notes.
- DO NOT check out using UPS Ground if you would like your order delivered to a Cargo. Doing so will result in your order being shipped and you being charged the shipping fee.